| Name of Complainant | |
| Date of Complaint | November 13, 2021 |
| Name(s) of companies complained against | cleartrip |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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This is regarding Ticket #: 0983758948696, PNR #: YQN88, ClearTrip Booking ID: 200217560270
I had booked a flight with Air India round trip from New Delhi to Patna dated: 05-June-2020 – 11-June-2020 through ClearTrip. This booking had been canceled due to COVID situation in 2020.
Now the issue I am facing is for refund or re-booking for this ticket. I tried to connect with ClearTrip and Air India many times in more than 1 year through emails and calls.
In case of Cleartrip they are saying as it is round trip ticket with same PNR so I will have to book round trip for same destination with all passengers and I will have to pay the remaining difference in fare but this ticket I was cheap and difference is large and due to my experience for this ticket I don’t want to spend more money to airline and I just want to consume my money for this ticket. So I want only a one way ticket from Patna to New Delhi for all three passenger but they denied. When I asked for refund they are saying they are not sure about the refund amount. The ticket was around 11000 and if I deduct the cancellation charges than it can be refunded like 100 or 200 rupees I guess. It look like a joke to me. I spent many of 1 hour calls to resolve this issue on ClearTrip support but not resolved in more than a year.
Now come to Air India, what an amazing service they have. I never experience this kind of support service from any of the company in any sectors. I have wasted many hours to connect with their support team. It takes around half an hour to connect with front support and whenever I explain my issue than they say that they are forwarding my call to booking team and than after half an hour I got message like number does exit and call ends. It happened to me many times in last one year.
I just want my money back or to be consumed. So either refund my money or consume it with one way ticket. If you booked the round trip with same PNR, than it is not my problem and you have never asked to customer whether you are booking with same PNR or not.
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