Agoda.com CASHBACK not working as instruction

Name of Complainant lee
Date of ComplaintJuly 30, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by lee:

I have “available cashback balance” of $22 as of today.
Eligible to redeem on the Agoda (app only… Cannot redeem on Agoda.com web page)
I opened their App, that is working properly when booking rooms,
but when I select “Request Cashback Rewards”, it directs to “You cannot access this page”.
There is no way to request for cashback rewards. (I have $106 to be available for cashback rewards soon…currently $106 is “pending”.)

Image Uploaded by lee:

Agoda.com CASHBACK not working as instruction

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