| Name of Complainant | |
| Date of Complaint | April 20, 2019 |
| Name(s) of companies complained against | Jeeves Consumer Services Pvt. Ltd |
| Category of complaint | Insurance |
| Permanent link of complaint | Right click to copy link |
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I had purchased an ASUS brand mobile handset with the following details: Asus Zenfone Max Pro M1 (Black, 64 GB) 1. [IMEI/Serial No: 359849091072501 , 359849091072519 I bought an ‘Accidental Damage Protection Plans’ from ‘JEEVES’ as well along with the purchase of mobile handset which would be valid after the expiry of brand warranty and is meant to be valid for a period of one year.
I had an accident in which my mobile screen was damaged.
Since I had the complete cover, I reported the event to JEEVES and registered my request “claim id AD61553316012” under plan id “JPPOFFK452945”. As per the T&C and protocol of JEEVES, they asked me to pay a sum of INR 500 for the designated repairs after receiving the requested documents from me through email. I completed the payment following which I was advised to go to their repair partner to submit my handset.
I had submitted the handset as requested on 25th of March 2019 for which I had received a job sheet with case id no.: JCHA1903251633537. Now as per their protocol my phone should be repaired and delivered to the designated place by now but Surprisingly, I receive 2 calls from JEEVES stating that ‘we can not repair your phone since it has been repaired by a third-party’
Now, the following suspicion arise:
1) From the very first day of my purchase, my phone was with me and there was no problem with the phone so their claim of ‘third-party repair’ is falsely generated.
2) I was insured and there is no logic of taking my phone to a third party repair. I was told that some part is missing from your mobile handset, Now, I find it hard to understand how could my phone was even working if some part was missing.
Here I stand deeply frustrated and helpless. I strongly condemn their behaviour.
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