| Name of Complainant | |
| Date of Complaint | February 22, 2022 |
| Name(s) of companies complained against | Aditya Birla Finance ltd |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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My loan account no:LNVIJ0HL-11170000625
I called to customer care on 27th Dec2021 , and requested for foreclosure of my loans(CASE ID: CAS-1148976-S8S9G1)
They closed it without giving proper response
I have called on 1st Jan,2022 again and given fore closure request(Cas_1157095)
I have mailed/called several times to Aditya Birla requesting them to provide the information about the entire due that i have to pay.So that i can clear due and dont have to pay EMI in jan month. I had to pay EMI as they did not give response before my EMI date Jan 10,2022(Not at all fare).
i did not get any update from them till 20th Jan 2022(even though i had called daily to Aditya birla customer care, they asked me to wait till EOD as the turn around time completed and respective team is working on it- this is the response that i get every time).
I have even mailed my issue to first level of contact(no response from them), then got to know the Brand Kuttan is the guy who is dealing my request. I called him several times,still no response. Then got to know Brand Kuttan’s manager number Siddharth who was also not responded via calls.
Then i connected the people (Nalluri Associates)from whom i get loan from aditya Birla and followed up.
I got one contact whose name is Murali to talk about my issue, Then he told, i need to submit proof like my account is having enough money to get the closure approval.(If i dont connect with him, i would not get response from Aditya Birla)
I have provided my bank statement on 27th Jan ( as i got info from him on 26th Jan) and he asked me to provide fore closure charges and i made payment.
then i got mail on 31-Jan-2022 from Aditya Birla that outstanding on my loan is 21,52,927(which is after jan2022 EMI) and interest from 11th Jan 2022 to 31-Jan-2022 is 9291. But as per your calculation, i was paying 21,62,218.19 (~14K charged more)
My concern is:
My outstanding after Dec 2021 :2157794
Calculate interest for Dec 11 to Dec 31 as i requested for foreclosure 01-Jan(Actually Dec 27 only) : ~9k
So total i need to be paid: 2167085
I request 18612 (which i paid as EMI because of your delay)should be adjusted to principal,so i should be payable 2148473.
But i I paid 2163547 (including 3 days interest) as they told i have to pay each day interest if i do delay to pay. So, i paid and i m fighting against them.
What i demand: 1.They have to refund 14000
2.They should pay fine at least 10000 for not responding to the customer or as per law
I am available @9444433787, you can call me if required. I have all valid proofs
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