| Name of Complainant | |
| Date of Complaint | September 13, 2020 |
| Name(s) of companies complained against | ACT Fibernet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
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The issue that I have experienced was: I wanted to change the name on my current ACT Fibernet plan and wanted a monthly invoice on my name.I had contacted them several times regarding this.They suggested me to disconnect previous connection and get refund for the amount left in my account.And to get a new connection with my name and also get monthly bill generated. I have requested for new connection its been almost 10 days they didnt contact me till now. neither reg my disconnection or reg my new connection setup.
It occurred on: 14/08/2020
I wanted ACT to immediately set up a new connection for me.I want to specify that there shouldnt be any installation charges as I am already an ACT customer.I want the disconnection of previous account done once my new connection is setup. And i want them to settle out my previous connection due amount into my account asap. And i also want to specify the frequent disruptions am facing with the internet. I want that to be taken care
I look forward to your prompt response on this matter. I would like to keep a complete record of my case, so please reply back via this email account.
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