| Name of Complainant | |
| Date of Complaint | May 22, 2023 |
| Name(s) of companies complained against | ACT Broadband |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
ACT Broadband guys cheating me by adding false GB s to my account even if there is low usage.
Hi,
As usual my internet consumption is very low. But in ACT records this month(May2023) my 500GB got finished in just 15 days
and on 15th May 2023 I recharged with 354 rupees to get 100GB flexybytes and it also got finished in just 2 days of time.
This is just unbelievable.
I suspect some kind of cheating/fraud happening at ACT. Their Customer service person (Muktar Miya) told me that in 100GB
I have used 68GB but here in the app it was showing 100GB finished. On asking him if 68GB consumed then where is the remaining
32GB ?? He has no answer for this!! Simply told the backend team will check and contact me.
One of the person from ACT saying that its showing my MAC address only.
I checked the usage graph in https://selfcare.actcorp.in/data-usage
It is showing I have uploaded this much as per the dates below..
23GB on 11/05/2023.
99GB on 12/05/2023.
141GB on 13/05/2023.
150GB on 14/05/2023.
which is not at all possible with this 40mbps speed and I don’t have this much cloud space to upload anything.
(I have 15GB limited space provided by Google only) (Also Night time laptop is turned off)
after recharging of flexibytes its showing 90GB uploaded which is highly impossible in one day time.
Which is obviously impossible in my usage that too in 40mbps speed.
This is clearly a fault at the ACT metering that false GB’s are added in my account.
Nobody is replying to my mails written to Nodalofficer@actcorp.in
Image Uploaded by Sheetal T Ganeshgudi: