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Account reopening with onecard

Name of Complainant Ajay Warrier S
Date of ComplaintMarch 11, 2024
Name(s) of companies complained against ,
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Ajay Warrier S:

Initially I opened my onecadd account in 2022 with a limit of Rs.20,000/-. But since onecard was not serviceable at my location they were not able to deliver my card.( location is not a real area, K confirmed their courier partners through customer care and those people do deliver at my pincode). But they didn’t deliver it. For first a month or two I was able to use the digital card which is available on app. Later on since I don’t have a physical card due to above mentioned rubbish reason that card got blocked.
By 2023 June I shifted to Thane, Mumbai for my job. At that time I again contacted them regarding card delivery and they were not ready to deliver my card at my office even after I told that I’ll show my id card and joining letter and even salary slip.
They were asking for a address proof here.Then I had to close the card, Because effectively it was useless for me.
As my credit score is really good. I would like to reopen my account. And there is no other bank have rules that if customer closes a credit card they won’t reissue him. But this onecard people are bringing up useless excuses for these things.

This cannot be tolerated in the banking field. As an employee in a private bank, as far as I know no banks follow all these stupid excuses or policies

Hoping onecard team to look in to it seriously

Image Uploaded by Ajay Warrier S:

Account reopening with onecard

One thought on “Account reopening with onecard

  1. Hi Ajay,

    Greetings from FPL Technologies!

    We understand that you want to re-apply for your OneCard account. As per the discussion with you over a call, we regret to inform you that once, the account is closed, you can not re-apply for it. As this is an automated process, we can not do the same manually for you although we value your experience with us. Kindly refer to the email sent by us under ticket ID: 5295548.

    We appreciate your understanding here.

    Once, there is any update, we will let you know.

    Thanks and Regards,
    FPL Technologies

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