| Name of Complainant | |
| Date of Complaint | December 11, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I made an account of 1xbet and play normally at first , deposit and withdrawal was smooth at first (without KYC) , those files are the transaction history, then yesterday i made a deposit and already deposited to my account but i can’t make any bet i reach the customer support then they said the security team asking me to do KYC and send them the file using email with 1MB formats JPG file and i already send it to them, but they keep asking not make sense requested like it never happen. after the argue i decided to not play anymore here which is the CS and Security teams are not professional replying using template same answer i was asking to closed my account and delete my data if make it complicated like this but one thing let me take back my monet first! my 800k IDR still inside my account and can’t credited to my bank if i haven’t finish the KYC but the KYC itself seems like unprofessional task! i can say this is was soft scam please help solve this problem
Image Uploaded by Steven Chandra:
Dear Steven Chandra,
Thank you for reaching out to us and sharing your feedback.
Verification procedures are a standard practice in all betting companies, including ours. Verification is the way to secure your account and an additional review in case of suspicious transactions. We are upmost interested in protecting your account and your interests. Verification is done only once. After that, all withdrawals are processed in a short period of time.
Our team endeavors to expedite the verification process and reach a decision as swiftly as possible. Although, to assist you further, could you please provide us with your account ID? This will enable us to locate your request in our system and address your concerns promptly.
Thank you for your understanding and cooperation. We aim to resolve this matter for you as efficiently as we can.
Have a wonderful day!
Best regards,
Alex, the 1xBet Team