| Name of Complainant | |
| Date of Complaint | October 3, 2022 |
| Name(s) of companies complained against | Amazon India |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I am a Prime member of Amazon for whi they charge some amount. On 18th September morning I got automatically logged out from Prime video on my TV and on Amazon shopping app on my phone.
I tried signing in with my email ID and mobile number both, but always got the error saying that “there is no account linked to the email id/phone number”.
I called customer care and I got to know that my mobile number has an account linked to it but the email id that I provided them is incorrect and they can’t help me if I don’t provide them the correct email ID (which obviously I can’t provide as it was modified somehow at their end).
Their latest mail states that they don’t have any account with my mobile number and email id.
It’s been more than 2 weeks and I can’t access my account and I haven’t got any resolution from Amazon team.
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