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Account blocked

Name of Complainant Rakibul Hasan Rony
Date of ComplaintFebruary 19, 2024
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Rakibul Hasan Rony:

All my previous accounts were blocked and I was warned। After that I didn’t open any multiple account or multiple login you can check ৷ please unlock my account. So far I have withdrawn all the deposits in the account, there was no problem. Last Friday after taking the Friday bonus and winning the bonus, the account was blocked., after you warned me, I did nothing to block the account. If it is my crime to win the bonus, then deduct the bonus and return my account and deposit money. Give back। And please tell me whether I will get my account and deposit money back or not?
Game id – 400820015

Image Uploaded by Rakibul Hasan Rony:

Account blocked

2 thoughts on “Account blocked

  1. Dear Rakibul Hasan Rony,

    Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.

    As per our records, you have a lot more that 2 previous multi-accounts (nearly 7).

    Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules

    We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.

    Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.

    Furthermore, according to our records, as you have already withdrawn more than the amount of your deposit, there is nothing left to withdraw.

    We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.


    Alex, the 1xBet Team.

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