| Name of Complainant | |
| Date of Complaint | February 19, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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All my previous accounts were blocked and I was warned। After that I didn’t open any multiple account or multiple login you can check ৷ please unlock my account. So far I have withdrawn all the deposits in the account, there was no problem. Last Friday after taking the Friday bonus and winning the bonus, the account was blocked., after you warned me, I did nothing to block the account. If it is my crime to win the bonus, then deduct the bonus and return my account and deposit money. Give back। And please tell me whether I will get my account and deposit money back or not?
Game id – 400820015
Dear Rakibul Hasan Rony,
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
As per our records, you have a lot more that 2 previous multi-accounts (nearly 7).
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
Furthermore, according to our records, as you have already withdrawn more than the amount of your deposit, there is nothing left to withdraw.
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Sincerely,
Alex, the 1xBet Team.
Sir Mera id block ho gaya hai sir please unblock kara dijiye please