| Name of Complainant | |
| Date of Complaint | February 18, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Without realizing it, I opened two more accounts with my ID card in addition to my main account. Actually I had no idea about this multiple account or multiple login. Then I got a document request problem in my main account. I am emailing your security department with all my documents. You said that I have multiple accounts and this is the problem. Then I admit my fault and promise not to make the same mistake again. Then you fixed my main account documents problem and blocked my other two multiple accounts. Since then I have had no problems using my main account or withdrawing deposits. Last Friday I got the bonus by depositing and winning the bonus. Since then the document request problem appeared again in the account. I email your security department again with all my documents. After checking everything, you blocked my account. I want to know why my account is blocked. I have not opened any more multiple accounts or multiple logins since you warned me once. Why is my account blocked? You are wrong somewhere please fix my account. If the account is blocked because of the bonus, then deduct the bonus and fix my account. And please return my deposited money.
Game id – 400820015
Phone number – 01919349261
Email – Rakib71169@gmail.com
Name – Rakibul Hasan Rony.
Id card number – 1032572099
Date of birth – 05/10/2000
Dear Rakibul Hasan Rony,
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation and get back to you with information as soon as possible
All the best,
Alex | 1xBet Team
All my previous accounts were blocked and I was warned। After that I didn’t open any multiple account or multiple login you can check ৷ please unlock my account। So far I have withdrawn all the deposits in the account, there was no problem। Last Friday after taking the Friday bonus and winning the bonus, the account was blocked.৷, after you warned me, I did nothing to block the account. If it is my crime to win the bonus, then deduct the bonus and return my account and deposit money. Give back। And please tell me whether I will get my account and deposit money back or not?
Dear Rakibul Hasan Rony,
Thank you for reaching out to us and expressing your concerns. We understand your frustration regarding the account blockage. It is essential to clarify that we do not take such actions without valid reasons.
As per our records, you have a lot more that 2 previous multi-accounts (nearly 7).
Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations. All pertinent information can be readily found on our official website: https://1xbet.com/en/information/rules
We prioritize responsible gaming and consider multiple account registrations a serious violation of fair play principles. This practice is against our policies.
Regrettably, due to the breach of our policies, the decision to uphold the account blockages has been finalized.
We have indicated the rules that were violated and led to blocking of accounts:
7.1.1 Each registered customer is allowed to have only one account. Customers are allowed to register only one account per family, address, e-mail address, IP address, credit/debit card, e-wallet or electronic payment method. Persons otherwise associated with a customer will not be allowed to register on the website.
7.1.3 In the event of duplicate registration (including registering under a new name), the submission of someone else’s, invalid, or forged documents (including those that have been edited by using any kind of software or graphic editor) the company is entitled to take any reasonable measures including but not limited to cancelling all bets and suspending all transactions for the duration of their investigation, and to proceed with full verification of the account once any documents required for the verification procedure have been requested.
We empathize with your situation but want to underline that the decision taken by our security team is not open to further review. As much as we value your loyalty and patronage, our obligation to ensure adherence to our policies remains paramount.
Sincerely,
Alex, the 1xBet Team.
All my previous accounts were blocked and I was warned। After that I didn’t open any multiple account or multiple login you can check ৷ please unlock my account। So far I have withdrawn all the deposits in the account, there was no problem। Last Friday after taking the Friday bonus and winning the bonus, the account was blocked.৷, after you warned me, I did nothing to block the account. If it is my crime to win the bonus, then deduct the bonus and return my account and deposit money. Give back। And please tell me whether I will get my account and deposit money back or not?
Dear Rakibul Hasan Rony,
Thank you for reaching out to us. Upon reviewing your account, it appears that you have already withdrawn an amount exceeding your deposited amount. In such cases, there are no remaining funds available for withdrawal.
If you have any further inquiries or if there’s anything specific you’d like to discuss, please provide additional details, and we’ll do our best to assist you.
Best regards,
Alex, the 1xBet Team.
Im not withdrawal my deposit amount. Documents request problem show then security Department block my account.