Abusive and threatening calls from collection agency

Name of Complainant Yogesh Sode
Date of ComplaintJuly 31, 2019
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Yogesh Sode:

Hi,

This month I have not been able to pay my EMI as I am out of job.

I received a call from collection agent +919999067477. He started with abusing me in hindi. The language was full of filth that I can’t even write.

Also my known colleagues were approached for asking me to pay EMI. Why?

As a customer I am not at all accepting this behaviour. This is illegal to defame my dignity and prestige in society and penalizing for taking loan from Bajaj.

If a customer is out of job or due to some other unforeseen circumstances fails to pay a EMI doesn’t makes him a defaulter.

The company can take necessary legitimate action to recover the amount. And these legitimate action doesn’t include abusive language on collection calls or threats as far as I am aware.

As a customer we have taken loan and pay interest and other charges not just to get insulted and defamed.

I hope and I am sure that you will be helping me out in this adverse situation. However I am feeling as if I have made a crime by taking loan from Bajaj finance Ltd.

Best Regards
Yogesh Sode
+91-8130431533

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Abusive and threatening calls from collection agency

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