Absolutely No Network but I am asked to pay bill

Name of Complainant Chandrakanth
Date of ComplaintAugust 23, 2021
Name(s) of companies complained against
Category of complaint Mobile Phone
Permanent link of complaint Right click to copy link
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Text of Complaint by Chandrakanth:

1. I was in Bangalore.
2. I moved to Goa and I have no network whatsoever
3. But I am called frequently to pay bill, when I ask where is network, the customer care says they will escalate my complaint
4. I complain to the CEO office, they only talk about bill payment, not how the going to fix network issue
5. I ask to migrate from postpaid to prepaid, they say I got to take a local sim, use it as postpaid for 4 months and then I can go prepaid. That means I pay 4 more months for no network.
6. It is Mobile, right, and I should be able to access it anywhere in India…
7. To migrate, I should go back to Bangalore, which is ridiculous in this day of digital transformation.. Maybe not for Airtel
8. I get only calls for bill payment, not on network resolution
9. All my bank accounts are linked to this number. Even if I pay the bills, my problem will continue
10. Airtel is the pits.
11. I am waiting to cancel the connection which has been deactivated
12. Pathetic consumer Service

Image Uploaded by Chandrakanth:

Absolutely No Network but I am asked to pay bill

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