| Name of Complainant | |
| Date of Complaint | June 11, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’ve been using Airtel on my 8693028940 number for over 2 years now and all this while Airtel has been dedicated in making its data services highly unreliable, inconsistent and persistently slow, extremely slow net.
For two years I literally had to TOLERATE airtel. It’s infuriating when you’re paying the company in good amounts for the service they promise and then not only deny you that, but also denies any way by which you can get back at them. For the past 1 week, the internet in my area(specifically) is totally down. At zero! This has happened so many times in the past few years and I along with other Airtel users in my area have repeatedly complained (pls check records) in the past but to no avail. The situation has worsened as now Airtel doesn’t even entertain complaints. It has employed number of tactics to avoid or discourage the customers from reaching out to them in an infuriating manner.
The funny thing is that my house is just opposite the building on which is mounted the mighty tower of this shitty company. Guess its just a sham. The tower is worthless, network in this area has loooong been shitty but the company doesn’t care.
Airtel has dedicated themselves in allaying their customers who are facing problems by diverting their calls away from customer care numbers to more ads and offers, longer time on automated voice and making it difficult for them to maneuver through options available to reach customer care executive to discourage the customers from taking up to customer care for complaints. But this tactic, though still in use, is now old. Now they have resorted to blatantly hanging up your call right when you’ve gone through 15 mins of offer advertising on customer service number and the call is about to connect, it hangs up. EVERY SINGLE TIME(i tried even 5 mins ago). For 5 days now I’ve been trying to get in touch with them but in vain. You just cannot!! Unless you send PORT sms to 1900. Then you’re inundated with 5-6 automated calls saying someone will reach you but never did.
I’m done with Airtel and so are so many others in my locality. 5 have already changed their providers to jio and it’s time I leave this idiotic shitty company in lurch like it has done with its customers.
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