| Name of Complainant | |
| Date of Complaint | November 16, 2025 |
| Name(s) of companies complained against | FLIPKART (delivery company: Shadowfax) |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
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I am filing this complaint against Shadowfax due to a fraudulent and irresponsible act by their delivery agent.
On 13oct, the Shadowfax delivery agent arrived for my order (Order ID: OD335622678677762100). The agent asked for the OTP, which I provided. However, after entering the OTP, the agent did not hand over my package and left the location. Later, the order status was updated as “Delivered,” even though I never received the item.
This is a clear case of:
Misconduct by the delivery agent
False delivery confirmation
Negligence in service
Potential fraud and breach of trust
I contacted customer support, but the issue has not been resolved. I have suffered mental stress and inconvenience because of this incident.
I request the Consumer Complaints Court to take strict action against Shadowfax and the responsible delivery agent, and to direct the company to either:
Deliver my original item immediately, OR
Provide a full refund and compensation for the inconvenience caused.
I am attaching all necessary proof, including call logs, screenshots, and delivery status updates.
Relief Sought:
Immediate resolution
Refund/Replacement
Action against the delivery agent
Compensation for harassment and loss of time
Complainant Details:
Name: Sunny Kumar
Delivery boy mobile number: 6006756639
Address: SPM BOYS HOSTEL,CENTRAL UNIVERSITY OF JAMMU
