About delay in refund and pending products return (order no.-#464116)

Name of Complainant Ananya Shree
Date of ComplaintFebruary 3, 2026
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Ananya Shree:

Mai ye apni pending refund aur product return ki shikayat karne ke liye likh raha/rahi hoon. Maine 23-12-2025 ko website se ek order place kiya tha. Jiske baad mujhe 31 Tarik ko wrong item delivered hua. Usse din maine complain raise ke ki mujhe product return karna h or mujhe mera refund bhi cahiye . Fir inke customer care ne mujhe bola ki jald hi aapka refund ho jaiga. Bahut din wait Krne ke baad bhi refund nhi hua to maine bahut baar customer care se baat ki or wo har baar yahi bolte the ki koi issue ke chalte delay ho rha h or wo hamesa mere ko wait krne ko bolte . Kabhi bhi clear nhi batate the ki kb mera product milega ya fir mere ko mera refund mile ga . Fir unhone mujhe approx 1 month baad call Kiya mera account details ke liye . To maine sara details de diya to unhone bola ki aapka refund initiate ho gya h approx 1 weak me chala jayega . Bt aabhi 18 din ho gye approx. Aabhi tk nhi aaya maine iske regarding baat bhi ki customer care se to wo bole ki mam mai iske liye baat krta hu. Aaj pure 2 month ho gya wrong product aaye hue. Na to mujhe iska exchange mila na hi refund. Or inka customer service bahut hi wahiyat or ghatiya h. Un logo ko kuch pta hi nhi hota h . Hamesa bolte h ki ho jaiga ga bss kuch bhi clear nhi bolte h. Mujhe bahut hi pareshani hue h . Refund me itni deri bilkul swikar nhi h. Mai aapse neevedan karti ho ki mujhe mera paisa jald se jald mile . Or mujhe itna pareshan krne ke liye company ke upar action liya jaye taki aage chal ke kisi bhi coustomer ko itni taklif na ho jo mujhe hue

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