| Name of Complainant | |
| Date of Complaint | December 7, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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On 5 th December 2023 at 11:02:34 am I have transferred money to 1xBet app using deposit method bank transfer new. Amount Rs.50,000 transferred to below account –
Account Name – SANVI CORPORATION
Account Number – 257359121452
IFSC – INDB0000023
Today it’s 07th Dec 2023 05:00 pm IST.
Usually deposit takes 15-30 minutes but this time deposit is not credited to my wallet. Amount has been transferred successfully to SANVI CORPORATION and I have provided all below details to 1xBet Teams as they requested –
1. Snapshot of Transaction
2. Bank Statement
3. Bank Email confirmation
4. Transaction Details
I have raised an email request also for this case but no one responding with solution on this and repeating same messages on chat support. Attaching bank statement, bank email copy , transaction snapshot here for your reference.
Email ticket number raised with 1xBet team are – 49776624 , 49925413
I request you to please look into this matter and deposit money to my wallet or refund it. As I am really disappointed and frustrated with the support provided.
Image Uploaded by Prashant Waje:
Dear Prashant Waje,
Thank you for reaching out to us and sharing your feedback.
To facilitate the resolution of your query, we kindly ask you to provide the requested documents in response to the letter in which our support team requested them. This documents is essential for our verification procedures and will enable us to assist you promptly.
Should you have any questions or need further guidance on this matter, please do not hesitate to reach out to our support team for assistance.
We appreciate your prompt attention to this request.
Best regards,
Alex, the 1xBet Team
Bro, as of now they will deposit your funds then they will not allow you to wwithdraw and keep blockung your withdrawals…
Hello, Bharat
Thank you for sharing your feedback. Your opinion is important to us, and we’re committed to enhancing our services based on customer input.
We’d like to assist you further and address any concerns you might have. For us to identify you, please provide us with your gaming id and also provide us more details about the issue you encountered. To keep your personal information private, please contact us at public.relations@1xpartner.com. Our team is dedicated to resolving any problems and ensuring a positive experience for our customers.
We appreciate your cooperation and hope to make things right for you.
Best regards,
Alex, the 1xBet Team
yes same issue here they ask for KYC after i deposit now i can’t make any withdrawal my money still there, before i wasn’t asked to do kyc and smooth transaction , have ur problems solved bro ?
Dear Steven. I’m Alex and I’m glad to be of support to you with your case.
Thank you for sharing your experience with us. Your insights are incredibly valuable as we strive to improve our services continuously.
Rest assured, our commitment to addressing each situation with care remains steadfast. Our team is fully dedicated to promptly resolving any concerns you may have.
To assist you better, could you please provide us with your gaming id and also provide us more details about the issue you encountered? To keep your personal information private, please contact us at public.relations@1xpartner.com. Sharing specific information related to your case will help us thoroughly understand and meet your needs. Feel free to include any relevant context or specifics to facilitate a swift and comprehensive assistance.
We appreciate your time and collaboration and are eager to ensure your satisfaction.
Best regards, Alex, the 1xBet Team