| Name of Complainant | |
| Date of Complaint | January 12, 2019 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi Team,
This is to bring to your notice that Airtel is loosing their loyal customers by providing low grade service,
I am Swapnil Chavan (Mob no – 8082591213) living in Thane. I am using Airtel since year 2008. I am facing issue with my new 4G sim and Airtel customer care is failed to resolve it. They only sent me the e-mails saying your issue is resolved but still it is not resolved.
I have switched my sim card 2G to 4G on 21st Dec 2018 from Airtel gallery near teen hath naka Thane. The executive did the formalities & told me new 4G sim will activated in next 4hrs. I was waiting till 24 hrs but 4G was not activated. Then I called to customer care (121) & registered my complaint regarding 4G activation. Customer care executive told me that it is already activated as per their system records. However, he gave me assurance that if I am not able to use 4G then this issue will be resolved in 48 hours. I called again to 121 post 48 hours because issue was not resolved. Now this time another executive was looked into my issue & gave me assurance that my issue will be resolved in 72 hours. This cycle is still going on from last week, I have discussed my same issue with more than 12 customer care executive & their seniors. Every time discussion went 30 min to 1 hr time. You can check my call records log.
2 weeks back (28th Dec 2018 & 3rd Jan 2019) I had discussion with Mr Mahendra sir & he gave me assurance that he will be personally looking in this issue & resolve it ASAP. On 29th Dec 2018 I had discussion with Mr Rakesh sir. I explained him my 2 weeks frustration due to poor customer care service of Airtel. He gave me assurance that my issue will be resolved ASAP. He give me complaint number – 89128731. Also, gave me nodal officer e-mail id. I am requesting you to look into this issue personally & resolve it ASAP. Also please give me root cause of this issue.
Below are few details for your reference –
2G to 4G converted – 21st Dec 2018
Old Sim No (2G) – 8991921402004030314F
New Sim No (4G) – 8991000901392708435U
Issue: As per Airtel customer care system My 2G is already deactivated & 4G is working fine. But I am not able to receive any call on 4G sim. It says number is switched off. However I am still able to receive call on 2G sim.My internet services & sms services are not working on 2G as well as 4G. But as per your customer care everything is working fine on my 4G sim. I am still using my 2G sim for incoming & 4G sim for outgoing call. both sims of same mobile number (i.e. 8082591213). You can read below e-mail chain for your reference.
Kindly request you to resolve my issue ASAP. Also, let me know in case you need any information from my side.
Regards,
Swapnil Chavan.
Image Uploaded by Swapnil Chavan:
