3 hrs delay and order cancelled by restaurant

Name of Complainant Susithra S
Date of ComplaintSeptember 25, 2022
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by Susithra S:

I have ordered mattar paneer and 3 rotis combo today at 2.49 pm and I paid thru phonepe..order was getting delayed and i checked in swiggy support , it was showing within 10-15 mins you will get an order like that. After that I contacted swiggy customer care and complained about the restaurant around 5.30.. now at 6pm, I got a call from swiggy stating that restaurant has denied your order and we are initiating refund like that it is totally nonsense..i was waiting for my order nearly 3 hrs and finally they said no food .this is completely non acceptable and I want to raise a complaint against the homely restaurant and swiggy and I want my money back.

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3 hrs delay and order cancelled by restaurant

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