| Name of Complainant | |
| Date of Complaint | August 23, 2023 |
| Name(s) of companies complained against | PayTM |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
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There are 3 fraudulent transactions happened on my account today around 10:45 thru 10:52 AM and total 39620 were deducted from my Paytm postpaid loan account. before that i got an IVR call from phone number +91 8452825333. I just received the call and the person hacked my paytm account. As soon I received the call there was one OTP received however I did not punch or shared the OTP to the person. Then the person hacked my Paytm account and linked my Paytm account to some ‘flipkart internet private limited’ to commit the fraud. Below are the details of the transactions: 1) Rs. 6760.00
Time – 20 Aug 2023 10:47:59 AM
Transaction Id: 153082012954612160517
2) Rs 1099.00
Date – 20 Aug 2023 10:51:53 AM
Transaction Id: 153082012971388440593
3) Rs. 31761.00
Date – 20 Aug 2023 10:45:22 AM
Transaction Id: 15308201294360479642
All these transactions were done to a fraudulent flipkart account from my Paytm postpaid account without my knowledge. I have already raised a complaint number 3324906934/ticket number- 22135180409 with Paytm Please look into the issue at the earliest and revert back my money. It is my hard earned money and I wouldn’t be able to repay back as it would impact my 3 months monthly earnings.
I got below reply from Paytm care and they are making me liable to make the repayment of the transactions Which I never did .
“ Our team has completed the investigation and we have identified that the Unauthorized transactions on your Postpaid account provided by Aditya Birla Finance Limited were done as the security of your account was compromised. Details of which are as follows:
Post investigating the case, we have come to the conclusion that OTP was being triggered to your Paytm’s account registered mobile number to link your Paytm account with (Flipkart Internet Private Limited) on 20-08-2023 . The transaction was initiated from your account in which you have linked your Paytm account. If the transaction is unknown to you then please approach the nearest police cyber cell for further investigation. The amount has already been consumed. Hence, we are unable to refund from Paytm’s end.
While we empathize that these payments were not initiated by you, our systems have identified that there has been a compromise of security information which has led to these transactions and hence you would be liable to repay the amount/s. We request you to clear your dues against your Postpaid account, loan facility provided by Aditya Birla Finance Limited immediately by visiting the postpaid section in the Paytm app.”
I have already raised a cybercrime complaint online regarding the same.
I am already having financial difficulties and would not be able to pay such hefty amount.
Image Uploaded by Prashant Kumar: