| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | Shopincentre london |
| Category of complaint | E-Com & Retail |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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£28.99 payment was made on 09.07.2022 by Barclaycard (Visa credit card) for 2 folding ramps for dogs. These were advertised by a company on Facebook. My Visa statement gives the company name as Shopincentre London. I have not received any goods, nor have I received any emails to confirm the order, its payment or its delivery details.
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You should raise a chargeback dispute immediately. Any customer who does an online transaction can claim a refund of the charged amount from the payment gateway up to a certain period of time. Chargeback is the term used for such a claim request. The payment gateway will block the payment to the fraudulent vendor and return the money to the customer if fraud is proved. Please contact your payment gateway and demand a refund. If you need any assistance with your specific payment gateway, let us know by commenting below