| Name of Complainant | |
| Date of Complaint | January 23, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’ve been using my 1xbet for about 5 months now and I have never faced any issues while withdrawing. Yesterday I won some bets and had around 17k INR in my account. My inital deposit was 10k. I tried placing a withdraw request of 8k and it got rejected asking me to send security documents to security team.
I first sent them my Aadhar Card, then they asked for Voter ID card. I sent them that as well now they are asking me to click a picture of myself holding my document with my laptop showing the email chats. With a lot of difficulty as you can imagine, I sent them that as well but repeatedly they are rejecting the photos saying that the images are not clear whereas anyone with proper eyesight can see and view the details easily.
By this time I started feeling suspicious and checked the internet upon which I came across some posts of people who have been facing a similar issue for months and realised that I’ve been scammed as well.
I’m under a lot of financial pressure, lots of loans and EMIs, and I was slowly recovering from it but now if I lose this money I don’t know what I’ll be doing. Even if they disregard my winnings(which should also not be acceptable), but still I want my inital deposit of 10k INR back.
Account ID – 677497757
1XBet support team, if you’re reading this, believe me, I do not want your company to go through defamation more than they already have. This is not a threat, this is a standard practice that most individuals follow just like your standard practice of verification.
So please, verify the selfie images that I have sent and open my account for withdrawal.
CCC Team, kindly escalate this issue and let me know if I can take any steps to get my money back. I’ve also posted on lawyers club and planning to publicise this issue on other social platforms if no action is taken on this.
Thanks,
A Das
Email – pratikd998@gmail.com
Dear Anubhab Das,
We wanted to inform you that your account is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, our Security Service requested for your selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where the Security Department can see your inbox messages from their department. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.