|Name of Complainant
|Date of Complaint
|January 23, 2024
|Name(s) of companies complained against
|Category of complaint
|Permanent link of complaint
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I’ve been using my 1xbet for about 5 months now and I have never faced any issues while withdrawing. Yesterday I won some bets and had around 17k INR in my account. I tried placing a withdraw request of 8k and it got rejected asking me to send security documents to security team. I first sent them my Aadhar Card, then they asked for Voter ID card.
I sent them that as well now they are asking me to click a picture of myself holding my document with my laptop showing the email chats. With a lot of difficulty, I sent those as well but they are constantly rejecting it saying that the details are not clear while anyone with a proper eyesight would be able to view the details clearly. I do not know if it’s a bot or a human at the other end but it’s the same reply over and over again. (Attached)
Now I started feeling suspicious and checked the internet upon which I came across some posts and realised that I’ve been scammed as well.
I’m under a lot of financial pressure, lots of loans and EMIs, and I was slowly recovering from it but now if I lose this money I don’t know what I’ll be doing. Also apart fromt the winnings, 10k was my initial deposit balance so in a sense they are scamming us off our money.
Please escalate this issue and also if anybody knows of any way I can get my money back, do comment and let me know. I’m also going to post on other social platforms now because I’m losing hope and I need the funds urgently.Image Uploaded by A Das: