| Name of Complainant | |
| Date of Complaint | January 23, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I’ve been using my 1xbet for about 5 months now and I have never faced any issues while withdrawing. Yesterday I won some bets and had around 17k INR in my account. I tried placing a withdraw request of 8k and it got rejected asking me to send security documents to security team. I first sent them my Aadhar Card, then they asked for Voter ID card.
I sent them that as well now they are asking me to click a picture of myself holding my document with my laptop showing the email chats. With a lot of difficulty, I sent those as well but they are constantly rejecting it saying that the details are not clear while anyone with a proper eyesight would be able to view the details clearly. I do not know if it’s a bot or a human at the other end but it’s the same reply over and over again. (Attached)
Now I started feeling suspicious and checked the internet upon which I came across some posts and realised that I’ve been scammed as well.
I’m under a lot of financial pressure, lots of loans and EMIs, and I was slowly recovering from it but now if I lose this money I don’t know what I’ll be doing. Also apart fromt the winnings, 10k was my initial deposit balance so in a sense they are scamming us off our money.
Please escalate this issue and also if anybody knows of any way I can get my money back, do comment and let me know. I’m also going to post on other social platforms now because I’m losing hope and I need the funds urgently.
Image Uploaded by A Das:
Dear A Das ,
We wanted to inform you that your account is currently undergoing a routine verification process.
Please rest assured that this is a standard procedure applied to all corporate accounts to ensure the security and safeguarding of your account information and interests. There is no cause for concern regarding the status of your account; it is not blocked, but rather in the process of verification.
As part of this verification, our Security Service requested for your selfie, holding your ID card near your face. Also next to you should be the computer (or mobile device) where the Security Department can see your inbox messages from their department. This information is crucial in helping us validate and confirm the details associated with your account, thereby enhancing the security measures in place.
Your cooperation and prompt response in providing the requested information would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us. We eagerly await your response and look forward to assisting you further.
Best regards,
Alex, the 1xBet Team.
Bro, same thing they are doing it to me, did your problem got resolved or not? If not I am planning to file a case and ban them from India.