| Name of Complainant | |
| Date of Complaint | February 11, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir, I opened a new account and made many deposits. I won some money by betting, but when I tried to withdraw, it showed a security problem, documents need to be verified.
I emailed the security department and they asked me to download the online copy of my national identity card from the official site. But I failed to download it from that site. Because the online copy cannot be downloaded multiple times from that site. Then I gave them the online copy from the government office. They did not accept it.
Now they do not reply to any of my emails.
I can provide other documents to verify my identity, matching the information given in the account.
I request you to solve my problem.
User id:-1129878113
email:-bhuiyansalim961@gmail.com
Hello! You need to be verified to be able to withdraw money. Unfortunately, verification this is a mandatory requirement from regulators.
When providing our services, we strictly adhere to all the rules of the website that players agree to upon registration, as well as the rules and laws established by regulatory bodies. The verification procedure for large transfers is carried out to ensure the security of these transfers and to prevent violations of rules, such as the use of others’ personal data and bank accounts. We understand that this process may not be very pleasant and may take time, but it is mandatory. We hope for your understanding and cooperation to ensure a quick completion of the process and successful withdrawal of your winnings.
Please write to tech. support and provide the necessary documents.
Have a good day!