Name of Complainant	YOUSSEF BENKURA
Date of Complaint	August 20, 2023
Name(s) of companies complained against	1xbet
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Dear 1xBet Support Team,

I hope this message finds you well. I am writing regarding my ongoing issue with my account, and I am reaching out once again in the hope of finding a resolution.

I have previously submitted my official documents, including my passport, multiple times in an attempt to verify my account. Despite my efforts, my account remains locked, and I have been unable to access it for quite some time. The ticket numbers for my previous attempts are as follows: #31055377 and #30526827.

The latest ticket number is #40352414, and I have yet to receive a satisfactory response or solution. The documents I provided are legitimate and official, and I’m not sure why my account verification process is encountering such difficulties.

I kindly request your urgent attention to this matter. At this point, I would appreciate if you could either unlock my account promptly or completely remove my information from your system. I understand that account security is important, but I believe my attempts to provide accurate information have been genuine and sincere.

For your reference, my account number is 170563885. I have attached a screenshot of the automated responses exchanged between me and the support team for your convenience.

I kindly urge you to consider my situation with utmost seriousness and provide a prompt and effective resolution. I value my experience with 1xBet and would like to continue using your platform, but the current situation is causing me considerable frustration.

Thank you for your attention and understanding. I look forward to your timely response and a positive resolution to this matter.

Sincerely,

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