|Name of Complainant|
|Date of Complaint||August 20, 2023|
|Name(s) of companies complained against|| 1xbet
|Category of complaint||Internet Services|
|Permanent link of complaint||Right click to copy link|
|Share your complaint on social media for wider reach|
Dear 1xBet Support Team,
I hope this message finds you well. I am writing regarding my ongoing issue with my account, and I am reaching out once again in the hope of finding a resolution.
I have previously submitted my official documents, including my passport, multiple times in an attempt to verify my account. Despite my efforts, my account remains locked, and I have been unable to access it for quite some time. The ticket numbers for my previous attempts are as follows: #31055377 and #30526827.
The latest ticket number is #40352414, and I have yet to receive a satisfactory response or solution. The documents I provided are legitimate and official, and I’m not sure why my account verification process is encountering such difficulties.
I kindly request your urgent attention to this matter. At this point, I would appreciate if you could either unlock my account promptly or completely remove my information from your system. I understand that account security is important, but I believe my attempts to provide accurate information have been genuine and sincere.
For your reference, my account number is 170563885. I have attached a screenshot of the automated responses exchanged between me and the support team for your convenience.
I kindly urge you to consider my situation with utmost seriousness and provide a prompt and effective resolution. I value my experience with 1xBet and would like to continue using your platform, but the current situation is causing me considerable frustration.
Thank you for your attention and understanding. I look forward to your timely response and a positive resolution to this matter.
Sincerely,Image Uploaded by YOUSSEF BENKURA: