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Name of Complainant YOUSSEF BENKURA
Date of ComplaintAugust 20, 2023
Name(s) of companies complained against
Category of complaint Internet Services
Permanent link of complaint Right click to copy link
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Text of Complaint by YOUSSEF BENKURA:

Dear 1xBet Support Team,

I hope this message finds you well. I am writing regarding my ongoing issue with my account, and I am reaching out once again in the hope of finding a resolution.

I have previously submitted my official documents, including my passport, multiple times in an attempt to verify my account. Despite my efforts, my account remains locked, and I have been unable to access it for quite some time. The ticket numbers for my previous attempts are as follows: #31055377 and #30526827.

The latest ticket number is #40352414, and I have yet to receive a satisfactory response or solution. The documents I provided are legitimate and official, and I’m not sure why my account verification process is encountering such difficulties.

I kindly request your urgent attention to this matter. At this point, I would appreciate if you could either unlock my account promptly or completely remove my information from your system. I understand that account security is important, but I believe my attempts to provide accurate information have been genuine and sincere.

For your reference, my account number is 170563885. I have attached a screenshot of the automated responses exchanged between me and the support team for your convenience.

I kindly urge you to consider my situation with utmost seriousness and provide a prompt and effective resolution. I value my experience with 1xBet and would like to continue using your platform, but the current situation is causing me considerable frustration.

Thank you for your attention and understanding. I look forward to your timely response and a positive resolution to this matter.


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