| Name of Complainant | |
| Date of Complaint | March 3, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir my gaming ID is 434344355. When I lost money you did not issue document. When I won then you issued document issue. Now you are not helping a helpless person like me. After opening ID with all real documents you verified it but now. They are harassing me by stopping my withdrawal in the name of verification. I emailed all the documents to the security department and now they have not done anything. If you do this, no one will want to use this 1xbet who can tell.
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Hello!
Thank you for reaching out to us. We’ll check situation with the Security Department and get back to you as soon as possible
Best regards,
The 1xBet Team
We’ve checked that at the moment you need to follow the instructions provided to your account. If you’re struggling with any part of those at the moment, please let us know with what precisely so that we could assist you with that
All the best,
The 1xbet Team
Sir, I have sent the notary copy of my National ID card from Bangladesh once to the post office. It could not be delivered to your address. came back I gave it again later, I don’t know what happened. I want to say that I have emailed the notary copy to the security department, so you can verify it if you want. You are costing me a lot. I really need a withdrawal sir. My all document chack sir no problem.
Sir told me that the security department will verify the account, so I gave all my information. But they have not verified it yet. When I opened the new ID, it did not take 24 hours for you to verify it. And now why? 1. I gave the photo of National ID card. 2nd time I took a selfie with National ID card. 3rd time he asked me to take a selfie with a gaming ID card and gave it. 4th time he said he gave me a quote, I wrote it and gave it a selfie. Then he told me to log in to the PC and after doing that I wrote the block and submitted the information in the original form and after 72 hours he said to submit some more documents and I did that. Then again after 72 hours asked to send notarized copy of National Card to Mexico by mail. I am so tired of doing this. If you do that, people say how to use 1xbet. I did not get any help after calling you.
Dear sir my popular 1xbet. A few days ago when I won one my ID was taken away. Then the document made a problem. Emailed all my documents to security department still not fixed. The website then asks to send a notarized copy of the ID card to Mexico. After I gave it was returned because the post office from Bangladesh said it is not possible to deliver to Mexico. It can be sent directly to personal address or mobile number. All my original documents sir why are you doing this? I request you to correct my id sir. Please help.
We’ve checked that the postal service does not have the restrictions like these. Please follow the instructions and provide the documents needed
Best regards,
The 1xBet Team
I sent the documents to the government post office, so it took time to register.
I sent document This address: Guadalajara, Jalisco, Mexico, C.P. (zip) 44534, Apartado postal 33-01
My document now have Mexico please chack sir.
Have you solve the problem, I have the same problem.
No sloved my problem
Ok this is my WhatsApp number, +22997268854. If you can chat me it will be good.
Who is your country?
Benin
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