| Name of Complainant | |
| Date of Complaint | December 7, 2023 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Investments |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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The security department reserves the right to decline withdrawal requests if deposit or withdrawal amount(s) do not correspond to the stakes of bets placed (to be able to withdraw funds the deposit amount must be wagered in full in bets with odds of at least 1.1). Criteria for withdrawal approval is the amount of bets placed within the deposit in question.
What is this I can’t see this rules and now 1xbet can’t withdraw my amount 1xbet saying play bets but I don’t want to play please I request you please withdraw my amount i need so much
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Dear Ahmad Dar,
Thank you for reaching out to us.
Regarding your concern, clause 7.2.3 can be found on our website at the following link: https://1xbet.com/en/information/rules/7.
7.2.3 – The 1xBet Security Service is entitled to:
– refuse any withdrawal should the deposit or withdrawal amounts be inconsistent with bets placed (the Customer must place bets with stakes which add up to the sum of all deposits and the bets must have odds of at least 1.1; placing a high volume of bets that have a minimal impact on your balance shall not be taken into account, i.e. bets placed on opposite outcomes in games such as Roulette, Baccarat, Craps and Dice). Permitted withdrawal amounts shall be calculated based on the amount of the bets placed from any given deposit.
We highly recommend adhering to this rule. However, if you encounter any further difficulty with your withdrawal despite following the guidelines, please feel free to contact us via email at public.relations@1xpartner.com. Our team will be more than willing to assist you further and ensure a swift resolution.
Thank you for your cooperation and understanding.
Best regards,
Alex, the 1xBet Team