| Name of Complainant | |
| Date of Complaint | April 19, 2024 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Entertainment |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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1xbet suddenly restricted my account and when I contacted them they ask me for statement card and I explained to them all difficulties with me because it is my friend card but they never showed any flexibility and finally I got the statement card and sent to them but they refused it and asked for original one despite it is original with signatures and stamps of the bank
My account number is 131529143
Dear Mahmoud Ahmed,
Thank you for reaching out to us! My name is Alex, and I’m in charge of your case.
We will check the status of your situation with our Security Department and get back to you with information as soon as possible
All the best,
Alex, the 1xBet Team
Dear Mahmoud Ahmed,
We wanted to inform you that your account is currently undergoing a verification process. Please rest assured that this is a standard procedure in our betting company for all users. As far as the procedure is done you will be able to make payments and to bet again.
As part of this verification, our Security Service requested photo of the person who owned a card ***3271 with a document and a note confirming that he has no claims. The detailed instruction was provided to you yesterday by the email.
Your cooperation and prompt response would be greatly appreciated as it enables us to expedite the verification process and ensure the smooth operation of your account.
Thank you once again for reaching out to us.
Best regards,
Alex, the 1xBet Team.