| Name of Complainant | |
| Date of Complaint | May 5, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir, I transferred 27000 to 1xBet Agent Named “SHAMEEM” through IMPS but instead of informing the 1xbet team that he received the payment, he share or use my UTR number (which can be easily visible on his bank statement) to deposit that 27000 amount in his personal gaming id.. and all this happened just because It took me a minute to request a deposit after money transfer as there was no option to copy the UTR in the bank app so I had to enter it manually after carefully checking it And during all this, the agent copied the UTR from his bank statement and got my money credited to his gaming ID by sending a deposit request from his own or someone else’s gaming ID.
I want my money back. I have all the proofs and their banking team is blaming me whereas these people credited my money to someone else’s gaming ID on the basis of just one UTR number.
I have already lodged a complaint regarding payment reversal on National Cyber Crime Reporting Portal and with the bank
Hello! If someone stole money from your account or there were any third-party actions on the account, then this may be a sign of fraud. Or you contacted scammers to whom you personally provided the details of your transaction, which they could use and credit the money to their account. If this is the case, then in this case we will not be able to help you, since the payment system credits strictly according to the correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly to the site’s technical support are listed only on the site in the contacts section).
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet