| Name of Complainant | |
| Date of Complaint | May 5, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Sir, I transferred 27000 to 1xBet Agent Named “SHAMEEM” through IMPS but instead of informing the 1xbet team that he received the payment, he share or use my UTR number (which can be easily visible on his bank statement) to deposit that 27000 amount in his personal gaming id.. and all this happened just because It took me a minute to request a deposit after money transfer as there was no option to copy the UTR in the bank app so I had to enter it manually after carefully checking it And during all this, the agent copied the UTR from his bank statement and got my money credited to his gaming ID by sending a deposit request from his own or someone else’s gaming ID.
I want my money back. I have all the proofs and their banking team is blaming me whereas these people credited my money to someone else’s gaming ID on the basis of just one UTR number.
I have already lodged a complaint regarding payment reversal on National Cyber Crime Reporting Portal and with the bank
Hello! If someone stole money from your account or there were any third-party actions on the account, then this may be a sign of fraud. Or you contacted scammers to whom you personally provided the details of your transaction, which they could use and credit the money to their account. If this is the case, then in this case we will not be able to help you, since the payment system credits strictly according to the correctly completed application on the account where it was made, and the company is not responsible if the player personally provides his personal data to third parties (all official contacts directly to the site’s technical support are listed only on the site in the contacts section).
But in any case, write to technical support on the site or application and let our security service sort out your issue.
Best regards, 1xbet
I’m facing an issue with a deposit of ₹10,000 made to 1xBet on 17/09/2025 at 4:50 PM IST After transferring the amount, I have entered UTR but I received an error message. (Reference already used) However, the amount was debited from my account but not credited to my 1xBet account. I suspect there might be a technical glitch or misallocation of funds.
Please check and respond
I’ve tried to resolve this with the support team, but I’d appreciate it if you could assist me in getting my ₹10,000 refunded or credited to my account. I have all the necessary transaction details and proof.”
Hi 1xBet Support Team,
I’m writing to report a similar issue to what Tabish faced. I transferred 10,000 rupees to a 1xBet agent through IMPS on 17/09/2025, but I immediately received an error stating that the UTR reference was already used. However, I haven’t shared the UTR with anyone, and I suspect the payment facilitator might have intentionally misused it for personal benefit.
Given the end-to-end encryption, only the debtor and creditor should know the UTR. I’m ready to share evidence to support my claim. I request your assistance in resolving this issue. At the very least, I urge you to block the gaming ID that was credited with the UTR and investigate this matter further.
To facilitate the investigation, I’d like to request that you share any relevant documentation, such as payment slips or PDFs, related to the deposit made using my UTR. I’m willing to cooperate and provide any necessary information to resolve this issue.
Please look into this matter urgently and take necessary actions to prevent such incidents in the future.
Thanks for your attention to this matter.