| Name of Complainant | |
| Date of Complaint | April 22, 2025 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
3 months mera deposit is pending and my acount is blocked all customers support not solve my problem
Charge back request but reject my charge back request please solve my problem
Hello!
We sincerely regret for the inconvenience caused.
I don’t know the reason for the blocking yet, to do this, please indicate your game account number for technical support in chat or e-mail. But the most common reason for blocking is a multi-account.
According to the rules: “Each registered client can have only one account. At the same time, at the time of registration on the site, the Bookmaker’s condition applies that one account (account) for: one family (for all relatives), one address, email address, credit/debit card number or IP address. It is prohibited for different clients to use the same bank card. The administration of the Bookmaker’s office reserves the right at any time to additionally request from the client his clarifying data (passport details, registration, registration, etc.) and go through a video conference.”
We count on your understanding and compliance with the above rule. If you have any questions or need assistance, please feel free to contact our support team either online or by mail. We are always ready to help you with any question.
Sincerely,
Team 1xBet.