| Name of Complainant | |
| Date of Complaint | February 3, 2026 |
| Name(s) of companies complained against | 1xbet |
| Category of complaint | Cyber Crime |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I had made the payment for the game on their site but they said it has failed but it has been successful from here and with my bank and they are saying that they will return it to you which has been given to me till now It has not been received. The payment was made on 10/10/2025 and till date the payment has not been received. They have stolen my money.
Image Uploaded by Santosh Rajkumar Yadav:
I see tech support reported that the payment was unsuccessful. To do this, you need to contact your bank’s tech support and provide the document they requested.
We are very sorry that this situation has occurred. Due to an error in the request, it may be declined by the payment system, and in that case, the funds are returned to the account from which they were sent. However, according to the regulations of different local banks and payment systems, the refund process can take up to 14 business days.
Please wait until the specified period to expire and contact our support team again at info-en@1xbet-team.com, providing your account statement from the time of the transfer until now, where it is clear that the funds have not been returned, so we can forward your request for further resolution with the payment system. Thank you very much for your patience and cooperation.