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Name of Complainant Tanish Verma
Date of ComplaintApril 16, 2024
Name(s) of companies complained against
Category of complaint Cyber Crime
Permanent link of complaint Right click to copy link
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Text of Complaint by Tanish Verma:

Yesterday I was playing roulette but then the colour red keeps on coming for like 12 times in a row. I don’t know how is this possible when there is a 50-50 chance of both red and black this is surely a scam or maybe a glitch but I want my money back, can you please help me with it.

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  1. Dear Tanish Verma,

    Thank you for reaching out to us, although we understand your concerns, it seems there might have been a situation that needs further investigation. We value your feedback and would like to assist you in solving any solutions you might have encountered.

    I would like to draw your attention to the fact that according to the rules, the player agrees that all games are randomly generated. This is stated in the terms and conditions on our website:
    26.12. The Customer participating in the Bookmaker’s games and bets realises and agrees that the outcome of such activities is determined by a random number generator only. As a result, the Customer is ready to accept any result of this kind.
    Before registration, all clients are provided access to our company rules, and it is assumed that they have read and consented to these regulations.

    We genuinely care about our players’ experiences and strive to ensure a positive gaming environment for everyone.

    Looking forward to hearing from you soon.

    Best regards,

    Alex, the 1xBet Team

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