| Name of Complainant | |
| Date of Complaint | May 30, 2024 |
| Name(s) of companies complained against | 1x bet |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Hi i have deposited 50000 into 1x bet. I have selected upi fast pay option and scanned the barcode they provided. Its been more then 20 days they still haven’t deposited into my account. I have contacted them by email and phone. They always we are looking into it wait for 24hrs.
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We extend our sincerest apologies for the delay you have experienced in the crediting of your deposit. Under usual circumstances, deposits are processed and credited within an hour. However, there are occasions when, due to high demand on the payment system or bank-related issues, the process may take a few days. We understand how this can be an inconvenience and appreciate your understanding.
To assist you more effectively, we kindly recommend that you reach out to our support team through your account on the 1xbet website or via our mobile app, if you have not already done so. When contacting support, please ensure that you provide all the necessary details of your payment. This will enable us to investigate and resolve the matter with greater speed and efficiency.
Your patience and loyalty are highly valued, and we are fully committed to assisting you. We are here to ensure that your experience with 1xbet remains smooth and satisfactory. Thank you for placing your trust in us and continuing to stay with us.
With our best regards,
The 1xbet Team