| Name of Complainant | |
| Date of Complaint | August 27, 2022 |
| Name(s) of companies complained against | Yatra.com |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I have booked a Airasia flight using Yatra Website from Bangalore to Visakhapatnam. I have cancelled it with the help of Airasia as the segement selection is incorrect. Airasia gave 100% refund but Yatra did not. Plz help on this case.. attached
Image Uploaded by Sudhakar Pandiri:
Dear Sudhakar. Greetings from Yatra.com! We would want to inform you that Yatra charges a non-refundable online convenience fee at the time of booking for availing the services of the Yatra platform, like fares comparison, best flight offers and deals, IT infra and man-power costs involved to provide you exemplary service and smooth booking experience. This amount is charged for making the booking and stays non-refundable in all situations. Regards Yatra Care