| Name of Complainant | |
| Date of Complaint | October 26, 2019 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Booking ID: JPS6B0EJP
I had a booking on 24/08/2019 from Pune which did not go as planned because ac was not working and poor customer support of Zoomcar.
I had reported the issue on the day of booking at 3PM. After multiple calls and spending hours, my issue was not addressed and when I was told I will be provided a replacement vehicle I did not receive the same. When I called the customer support I was told no vehicle is available.
My parents were visiting the town and this booking has caused me nothing but stress and mental torture to make it worse we spent the trip sweating in the car.
This is not at all acceptable.
Also, the customer support team kept telling different things. Whenever an acceptable resolution to the problem was agreed upon the next support person told something entirely different.
I ended my trip after the support staff told that they will reimburse the amount of booking. PFB booking details.Scheduled Booking Time: 2 days 17 hours
Scheduled Km: 975
I had a booking on 24/08/2019 from Pune which did not go as planned because ac was not working and poor customer support of Zoomcar.
I had reported the issue on the day of booking at 3PM. After multiple calls and spending hours, my issue was not addressed and when I was told I will be provided a replacement vehicle I did not receive the same. When I called the customer support I was told no vehicle is available.
My parents were visiting the town and this booking has caused me nothing but stress and mental torture to make it worse we spent the trip sweating in the car.
This is not at all acceptable.
Also, the customer support team kept telling different things. Whenever an acceptable resolution to the problem was agreed upon the next support person told something entirely different.
I ended my trip after the support staff told that they will reimburse the amount of booking. PFB booking details.Scheduled Booking Time: 2 days 17 hours
Scheduled Km: 975
Actual Time Spent: 1 day 5 hours 32 minutes
Actual Kms: 381
But now when I am trying to call customer care I am not able to do so. I have mailed them multiple times but they do not reply and when they do they do not address my issue.
I am not able to express my frustration.
Its 2 months since booking but I have still not got any acceptable response.
So please help me with this issue.
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