| Name of Complainant | |
| Date of Complaint | August 23, 2023 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I booked a Creta (2018 model) on Zoomcar for 18/08/2023 to 20/08/2023. I went there to pick up the car and then after doing all the formalities and taking the car for a drive, I found that the car has loose breaks. It would a danger to our life if we took that car to a highway. I immediately escalated this issue to their customer support. They agreed to refund for the unused hours. I have paid a booking amount of around INR 9800 and have used the car for at max 1 hour. Till date I haven’t received any amount from them nor they are replying to my mails.
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