| Name of Complainant | |
| Date of Complaint | March 6, 2023 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Tours & Travels |
| Permanent link of complaint | Right click to copy link |
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Booking id: JPSNCUZNL, vehicle was taken by the user since booking was done for 12 hrs, trip could not start since there was no OTP received from Zoomcar, user was in a hurry, so provided the vehicle. Raised a complaint to support team in the next minute, morning i see that the booking details have vanished from host app, and late executive informs that the booking was cancelled by user. User who took the car rode for 200+ kms, utilized 50% fuel and retuned back the car. Issue has been escalated to zoomcar, no support from last 2 days.
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