| Name of Complainant | |
| Date of Complaint | December 27, 2021 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Internet Services |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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I want to escalate regarding Booking ID: JPS69PVNH. I took the car yesterday for which the keyring was very loose and ultimately the key got detached from the keyring somehow and got dropped off. I still had the keyring along with the car remote with me. After this, I called the customer care number several times and during each call they mentioned that I will get a call back from them in another 20-30 minutes. I waited along with my family at that location to get some help or advice on what to do next, from zoomcar. However I didn’t get any call back from them for another 6 hours in the night.
As I was stuck with my family at a place which was 50 kms away from my home at night so I had no other option but to leave the car at that location itself after locking the car with its remote and taking a local taxi to my home. This all caused a lot of inconvenience to me and my family.
Today morning I got a call from the zoomcar representative mentioning that they will be imposing a 10k fine for key loss and over this there will be around 10k charge for late car return as well. In fact, a late car return has happened because of no response from the zoomcar customer care team itself. Also, I did return the car remote which was with me for the whole time, it was just the key that got dropped due to the loose keyring (image attached in this mail). Zoomcar team is not even considering the trouble caused to me due to their negligence, and is trying to harass me now by calling and telling me that there will be a ~16k fine imposed.
However, after all this, I was informed by the ground fleet that they have already picked the car from the location that I had responsibly informed them about yesterday. Still I need to pay the late car return fee despite of your own executive is going to pick up the car based on his comfort and timings.
Please take corrective action on this issue and please remove the charges imposed on me, else I will file a complaint on consumer complaint forum along-with the videos of indicators not working in the car, photo of the tampered key ring (due to which key was lost) and the proof and details of terrible call recordings of the customer support team making false promises, proof of call history causing trouble to my family and the proof of no support (not even a callback) for almost 8 hours given after the incident happened.
Image Uploaded by Raja Singhai: