Name of Complainant	Deepak Shrivastav
Date of Complaint	December 27, 2020
Name(s) of companies complained against	ZOOMCAR PVT LIMITED
Category of complaint	Automobiles
Permanent link of complaint	Right click to copy link
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I have booked a car in Zoom first time in life via zoom car Mobile application My ID JPS6NTNIE
Below are the booking detail received via SMS.
Booking Confirmed: We will share your exact pickup location and vehicle number 4 hours before your booking starts. Booking (id: JPS6NTNIE) for Mahindra Scorpio from 09:00 PM, 14 Nov to 04:00 PM, 17 Nov at Sion is confirmed.

But due to Medical emergency in Family had to cancel the booking on 13th November 2020.

I had paid Rs.11344 via Netbanking from my HDFC bank account.
Zoomcar application calculated the cancellation charges of Rs.4173

So the balance refund 11344 – 4173 = 7171
The balance refund of Rs. 7171 was supposed to be refunded within 30 days of cancellation but almost 39 days passed no refund is initiated .
Have sent multiple emails via Zoom app itself but no one is responding and their customer support numbers are useless
Attached images of screenshot for refund for reference

Image Uploaded by Deepak Shrivastav: