| Name of Complainant | |
| Date of Complaint | July 10, 2019 |
| Name(s) of companies complained against | Zoomcar |
| Category of complaint | Automobiles |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
I have made a booking from car for my parents from Ranchi as they wish to visit one of the shivling called baidyanath dham. So i booked a CRETA for the trip. I asked the zoom car executive is this car new and good as we will travelling 500 kms+ on this trip so the car should be in good condition, and they assured me. (My Booking no. JPS6BBAL0)
But before the journey can start the zoom car executive called my father that car is not available, they could provide us TATA NEXON at this time, my question was your company should have made that car unavailable is there was some issue with the car. But anyways my parents agreed with nexon and the journey started, but the next day car showed some problem . So my father start calling zoom car but they idiots just put the call on hold and no one was responding, and then my father called up the person from where we take the car and he said we will come and take care of it but all in vain.
I also started calling zoom car from here to help my parents but no one took the call just a long que on call, i waited 20-20 minuted on call for an support but there was no answer. So my parents stuck 55 kms away from a small town called dhanwad from 5 pm and we were calling zoom car for assistance till 8 pm but no reply, then my father decided to toe the car to dhanwad as its night time and not safe in bihar. At last zoom car after 30 minuted on call waiting they answer and said they will look into the matter at 10 pm. The car was taken away from Dhanwad to worksop at 11:30 pm. My father have to pay the charges for toeing i.e. Rs 3000.
Now they assured my parents that they will provide us a taxi to ranchi in morning but when we called up they said you have to arrange a vehicle by yourself, we cannot help you in this.
SO the conclusion was Zoom car service sucks, Never book a car with zoom car they are the money eaters.
I have attached my mobile screenshot of calling zoom car and will soon attach my parents call records.
It took 1500 diesel that we fuel in car + 3000 towing charges + 3500 taxi charges + 2500 for hotel so total = 10,500 was extra expense on the trip and note no refund is provided from zoom car till now.
They are money eaters nothing else.
