Name of Complainant	Aditya
Date of Complaint	January 13, 2019
Name(s) of companies complained against	Zoomcar
Category of complaint	Automobiles
Permanent link of complaint	Right click to copy link
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We have booked for a figo freestyle at viman nagar pune for 3 days. We were called about the non availability of Figo freestyle and hence we agreed for it to be replaced with i20. We collected the car from viman nagar at midnight. In the morning when we switched on the A/c , there was onlh blow of wind but no cooling. When we called the customer care, they simply answer tellinh get it repaired and that they would refund the amount spend for repair.. that was the most irresponsible answe which we heard. Standing at a helpless place, we searched for service center. When we reached the service center wasting half a day, we were informed that it would take half day to repair the car. How can you expect the ppl who came with 3 days in hand for travelling to spend half a day to one day in getting the A/c repaired. First of all, they did not provide the car which we booked… then the inherent defect of A/c not working… this gave us extreme mental trauma and we suffered with suffocation and head ache due to extreme heat.
We are eligible for entire refund of the amount paid for booking the car.

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