ZestMoney Double Loan Repayment Issue

Name of Complainant Piyali Mukherjee
Date of ComplaintApril 7, 2022
Name(s) of companies complained against
Category of complaint Banking
Permanent link of complaint Right click to copy link
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Text of Complaint by Piyali Mukherjee:

Dear ZestMoney Team

Loan No. 55420J7511EC of 693.51 amount

Loan No. 96DB664029E9 of 5148.27 amount

I’ve manually paid my 2 EMI of ₹ 693.51 on 1st April 2022 and ₹ 5148.27 on 3rd April 2022. But by evening the same amount is auto-debited through ECS mandate from my account. So ₹ 5841.78 is excess paid.

Please do the needful to get refund of ₹ 5841.78 excess paid to my account.
Or
Update the amount in the Zest Money App.
Otherwise I will take an legal action against your company as I am an advocate. So do needful as early as possible within 2working days.

Thank you
Adv. Piyali Mukherjee

Image Uploaded by Piyali Mukherjee:

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