| Name of Complainant | |
| Date of Complaint | April 5, 2023 |
| Name(s) of companies complained against | Zest Money |
| Category of complaint | Banking |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Dear Sir, Madam
maine 26 september 2022 ko zest money app se train ki tickets book kiye the jo ki 14 october 2022 ki thi. zest money ki jo bolt payment 4956.84 maine use kiye the wo maine 05 october 2022 ko zest money ko pay kar diye the. meri jo tickets thi wo confirm nahi hone ke karan muje unhe cancel karni padi. maine apne cancel confiromation mail zest money ko share kar di jaise inke customer care member ne muje bola tha or ye bhi bola tha ki 7-10 working days me appka refund appke bank account me aa jayega. jab 7-10 se jayada din ho gye but mera amount credit nahi hua to maine dobara call kiya to muje btaya ki appka autopay setup complete nahi hai maine jab wo complete kiya tab muje pata laga ki meri bank detils galalt fill ho gayi hai isliye mera amount credit nahi hua. to maine dobara complaint kiya customer care me unhone muje bola ki 90 days tak ham appki bank details thik nahi kar sakte. maine isko jaldi se thik karne ke liye bhut maine dali october or november month me but meri bank detils 90 days ke bad bhi thik nahi hui. miane 26 december 2022 kp zest money me ek personal loan apply kiya wo bhi mere account me credit nahi hua. bad me 24 feberuary 2023 ko mera bank detils dobara shi jo bank details thi update ki gayi or uske agle din 25 feberuary 2023 ko personal loan ka jo amount tha wo mere account me credit ho gaya parantu mere refund la amount muje abhi tak nahi mila. iske liye maine bhut mails or call kar chuka hu muje koi ache se jawab nahi diya jata bas ye bol diya jata hai ki thoda wait kar lijiye. sir pehle hi 6 mahine ho chuke hai or me kitna wait karu inhone jis date ko refund credit kiya tha us time meri bank detils thik nahi hone ke karan mere account me nahi aaya but isnki taraf se UTR No. genrate ho gaya hai aisa hi personal loan ke amount me tha. sir appse requst hai meri problem ka solution karwa dijiye me bhut preshan ho gaya hu zest money me call karte karte muje inki taraf se koi santust karne wala jawab nahi milta. umeed hai app meri problem ka hal jarur nikal denge
Dhanyawad
