Name of Complainant	Craig Moreyra
Date of Complaint	September 28, 2020
Name(s) of companies complained against	Flipkart
Category of complaint	Electronic Appliances
Permanent link of complaint	Right click to copy link
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Text of Complaint by Craig Moreyra:

From: craig moreyra <[email protected]>
To: Customer Support <[email protected]>
Cc: [email protected] <[email protected]>; [email protected] <[email protected]>
Sent: Monday, 21 September, 2020, 09:44:34 am IST
Subject: Fw: Your return request for Thomson SBW20 100 W Bl… has been accepted [Incident: IN2009201026538800450]

Hi,

It has been 6 days now since i am trying to return this product which is not compatible with my TV. I am not able to do the same. I have requested for a refund of the same.

Its been almost 15 hours now since i got a call yesterday on the this Issue. Anju called me saying she is handling my issue and that she will cancel the replacement and arrange for a refund, but however since she was facing some technical issues her system was not allowing her to update my refund request and told me that she will call me back within 24 hours to give me an update.

I am sorry i can’t wait anylonger with the product sitting in my house without being picked up.

I would request that it is picked up asap and also my refund request be made.

Would also request Anju to give me call or email on the update for the same.

Hope my issue will get solved by today and flipkart doesn’t make me run in circles again.

Regards, 
Craig.Moreyra

—– Forwarded message —–

From: craig moreyra <[email protected]>
To: [email protected] <[email protected]>
Sent: Sunday, 20 September, 2020, 07:36:10 pm IST
Subject: Fw: Your return request for Thomson SBW20 100 W Bl… has been accepted [Incident: IN2009201026538800450]

Fyi

Sent from Yahoo Mail on Android

>  
>  
>  
> —– Forwarded message —–
>
> From: “craig moreyra” <[email protected]>
>
> To: “[email protected]” <[email protected]>
>
> Cc:
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> Sent: Sun, 20 Sep 2020 at 18:02
>
> Subject: Re: Your return request for Thomson SBW20 100 W Bl… has been accepted [Incident: IN2009201026538800450]
>
>
> Hi Anju,
>
> It was like a missed call…one ring and the call got cut before i can pick up.
>
> Pls call now
>
> Regards,
> Craig Moreyra
>
> Sent from Yahoo Mail on Android
>
>
>>  
>>  
>> On Sun, 20 Sep 2020 at 18:00, Customer Support
>> <[email protected]> wrote:
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>>
>>  
>>
>
Flipkart emailer
  
  
    
    

Hi Craig,

We tried to get in touch with you on 7358534134 to discuss the issue about your Thomson SBW20 100 W Bluetooth Soundbar with order ID OD119667997773169000 but couldn’t reach you.

We’ll try calling you again within 24 hours.

Meanwhile, please let us know if we can reach you on another number and a convenient time between 9 am and 9 pm by replying to this email.  

We hope to hear from you soon.

Thanks,
Anju Kumari
Flipkart Customer Support

  
  
Flipkart Customer Support ( 2020-09-20 16:02:20 )
  
Hi Craig ,

Order ID: OD119667997773169000

Thank you for your valuable time over the call.  

I am writing from the Escalations team of Flipkart. I assure you that we will take complete ownership of the case and solve the same with the best possible resolution available with us.

Kindly wait for 24 hours so that we can get back to you with an update.

I request you to reply to this mail thread in case of any queries, questions or updates needed for the issue we are addressing so that the issue is channelized and it will also help in prioritizing the resolution for the case.

We appreciate your support and understanding in this regard.

Have a good day!

Thanks,
Anju Kumari
Flipkart Customer Support

Your Query  ( 2020-09-20 10:26:54 )  

Dear Sir/Madam,

I have been trying for the last 4 days now to return the below product and get a refund, as this product and model is not compatible with my TV, as I have Panasonic 4K Android Smart TV which has only a Digital Audio output options.

This soundbar doesn’t have the same. It only has a Aux, USB and Bluetooth. They Aux option doesn’t work on my TV and the Bluetooth doesn’t connect with my TV Bluetooth, as the bluetooth on my TV is advance.

So we getting a replacement of,the same product sent to me doesn’t make any sense.

I have spoke to 6 different Customer service executive who doesn’t seem to understand my problem and keeps requesting for a Replacement.

Let me make it clear, I DON’T WANT A REPLACEMENT OF THIS MODEL AND PRODUCT. AS IT IS NOT COMPATIBLE WITH MY TV. I WANT A REFUND OF MY MONEY.

I hope i am making myself clear this time. Request you please close this issue and arrange for a refund to be sent to me.

Regards, 
Craig.Moreyra

—– Forwarded message —–

From: Flipkart.com
To: “[email protected]“
Sent: Saturday, 19 September, 2020, 06:50:09 pm IST
Subject: Your return request for Thomson SBW20 100 W Bl… has been accepted

Flipkart.com  
  
  
  
        
Return Request Accepted
  

  

  
  
  
  
  
Hi  Craig Moreyra,
  
Your return request has been accepted by the seller.
  

  
  
Return requested on Sep 19, 2020
  
Order ID OD119667997773169000
  

  
  
    
Pickup by Saturday, Sep 26, 2020
  
Return ID 12101973768490586611
  
  Check Return Status  
  

  
  
Pickup Address
  

Craig Moreyra
Flat T3, Anbu Villa #[[#]]#522, Backiyam Street Golden George Nagar Mogappair East Chennai, Tamil Nadu, 600107

  
SMS updates sent to
7358534134
  

  
  
The Wishmaster will pick up the originally delivered item and deliver the replacement at the same time.
  

  

  
  
      

  
  
  Thomson SBW20 100 W Bluetooth Soundbar
  
Seller: RetailNet
  
Qty: 1
  

  

  
  

  
  
  
Important things to remember
  
    
    * Please keep all items received ready in the product box, along with the tags, accessories and the invoice
    
    * Do not seal the package as the contents will be verified, packed and sealed by the Wishmaster
    
    * The Wishmaster will not be able to pick up the product if any items are missing
    
  
  

  
  
  
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