| Name of Complainant | |
| Date of Complaint | May 30, 2025 |
| Name(s) of companies complained against | Eureka Forbes |
| Category of complaint | Electronic Appliances |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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My water purifier’s AMC was due on April 27 2025
Eureka Forbes whatasapp message showed a message showing the link to pay by April 21 st 2025
I used the link to pay but to my shock the service team refuses to service saying that the AMC was renewed for a product purchased by me in the past which is not in use.
I emailed customercare= but only getting AI generated emails with different persons. No coordination’s.
The phone calls are attended by inexperienced and people who cannot understand the complaint details.
Twice i received call from customer care personnel who told couple of days, but it is more than a month
No fault of mine
Taken for a free ride
Poor service and dishonest people.
Dear Team,
I am writing to report a critical issue with our unit: DIGISMART 25 L Storage 2 kVA Geyser with Temperature Meter, ABS Top & Bottom, HD ISI Element (Ivory), which is currently under warranty. The unit has developed a serious water leakage problem from the thermostat knob, making it both inconvenient and potentially hazardous.
Despite proper installation and careful usage, the geyser started leaking, compromising its performance and posing serious safety risks, especially regarding electrical hazards and water damage.
I logged a complaint (#ACTIVA2505016289/01) with your customer care over 20 days ago, but the issue remains unresolved. Unfortunately, the assigned technician has refused to visit, and his manager has blocked my number, making further communication impossible. This has been the worst service experience I’ve had with Digismart so far.
Due to the delay in resolution, we have had to use cold water for over 20 days, which sadly resulted in my child falling ill.
I also consulted two independent technicians, both of whom diagnosed that the internal tank is damaged beyond repair. Their professional assessment was that full unit replacement is the only viable solution.
To add to this, the customer care team advised me to send the unit via courier at my own expense (approx. ₹2000)—which is unacceptable, especially since the product is under a 5-year warranty. The burden of this cost should not fall on the customer in a genuine warranty case.
Therefore, I respectfully request that you:
Initiate an immediate replacement of the faulty unit.
Waive any courier or transport charges associated with the warranty claim.
Acknowledge receipt of this email and advise me on the next steps.
I appreciate your urgent attention to this matter and look forward to a prompt and fair resolution.
Best regards,
Paramveer Jagadale
Miyapur, Hyderabad, Telangana – 500049