| Name of Complainant | |
| Date of Complaint | July 17, 2023 |
| Name(s) of companies complained against | XRBIA Builders |
| Category of complaint | Real Estate |
| Permanent link of complaint | Right click to copy link |
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We booked an upcoming project by Xrbia Builders located in Balewadi Pune in the year 2017 and paid a booking amount as a pre launch amount of Rs. 802400/-. We paid this amount in June 2017 and were informed that the project will be launched in July and then we will have to apply for loan to register for the flat. During diwali they said that there is some delay and will launch in new year. This went on for good 2 years and then we gave up and filed a withdrawal request in 2020 with their customer support team. They shared all documentation of submitting a withdrawal form and took a cancelled cheque copy saying that the amount will be refunded to our bank account in two months. Nothing happened and we started following up again. We then visited their office in 2022 as noone was responding to our calls. We met the accountant and he said that refunds have been processed for most of their customers and ours is scheduled next month . We then started follolwing up with the owner as we got his number through someone. He said that there is some cash low issue due to covid and the company will payback our amount soon. We gave up our hopes and then sent a legalnotice in September 2022 but received no response. Last year my mother was hospitalised and I needed that amount for herr better care . She passed in April 2022. This entire experience has caused me and my m=family a lot of mental stress and trauma. What could have been happiness of buying a new home turned into a nightmare for us. We can;t imagine how these big builders just play around with people’s hard earned money. We are salaried couple and for us this is a huge amount to let go. We do not know whom to go to as the police says this is cibil matter and we should send a legal notice which we done. I have all proofs of emails, whatsapp chats with the owner and team to show as evidence. Please help us get our money back.
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