Name of Complainant	Deepak Kumar Meghwal
Date of Complaint	September 6, 2023
Name(s) of companies complained against	Airtel
Category of complaint	Internet Services
Permanent link of complaint	Right click to copy link
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Sir,
I have converted my airtel fiber from postpaid to prepaid on 8 Aug through airtel customer service. the customer support executive told me that I have to pay all my dues till date so I paid all my dues till 8 Aug 2023. After that customer support executive converted my postpaid fiber into prepaid fiber.

My Concerns :-
1. Why was the bill generated for fiber after 8 Aug. 2023

2. Please Find Attachment of bill for fiber it clearly mentioned on page no. 3
Bill Plan Value Account Description Duration/ Date Rental Charges Net charges
015147152731_dsl Scheme Charges @ ` 999 08 Aug 2023 – 01 Sep 2023 999.00 805.65 805.65
Tax DetailsTotal(`)CGST SGST/UTGSTHSN Taxable ValueRate Amount Rate AmountTotal Tax
998412 805.65 9% 72.51 9% 72.51 145.02 145.02
Charges For This Month Incl. Tax ( D ) ` 950.67

this charges calculated for the period 8 Aug 2023 to 2 Sep 2023
Total 25 days The calculation is as follows.
999*25/31 = 805.64 Rs.
GST @ 18% = 805.64*18% = 145.02
Total = 805.64+145.02 = 950.67 Rs.

This bill is completely wrong because I cancelled and paid all my dues till 8 aug 2023 this bill generated after my fiber converted into prepaid so that cancel this bill as soon as possible.

3. After 8 Aug. 2023 I have never recharge for my broadband. Why is my broadband still active because it’s now prepaid fiber It’s only active when I recharge it..

4. After 5-6 calls with customer care everyday I talked with them and I told them why the broadband is still running. I hadn’t recharged.

5. Everyday I see my airtel thanks app. It shows that the broadband plan expires today. Why didn’t it expire.?

Its all airtel system technical fault. So I request you to cancel my bill and fix this issue as soon as possible.

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