| Name of Complainant | |
| Date of Complaint | June 1, 2022 |
| Name(s) of companies complained against | Airtel |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
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Request for Refund or recharge as post paid for mobile no. as mentioned.9650064056
Respected sir
Airtel Ombudsman Cell
Bharati
My client Ms Nila Palit paid Rs 5000/- for USA mobile no. on 18/05/22 for prepaid recharge from your Airtel store. Due to great mistake by your representative any how recharge the same for post paid, as a result recharge is still pending. In earlier occasions I did the same operation and there was no problem. While prepaid was not activated, means fund is hanged. Moreover sim is prepaid, not post paid. So I request your honour either refund the same in her Bank account or reverse the same to (paid amount not activated, check your data base) as a prepaid activation within 03 working days. Otherwise I will approach to TRAI to resolve the issue with pentalt charges for her mental and physical harresment.
Her all details along with previous mailed copied are attached with this mail for your reference please.
Krishna Das Banerjee
Contact no. +91 9051809845
My Client – Ms Neela Palit
Contact no. +91 9830040509
neela.palit@gmail.com
———- Forwarded message ———
From: Neela Palit
Date: Fri, 27 May, 2022, 12:04 AM
Subject: Fwd: Request for Refund
To:
Sent from my iPhone
Begin forwarded message:
From: Neela Palit
Date: 26 May 2022 at 11:53:01 PM IST
To: Joyeeta Palit
Subject: Fwd: Request for Refund
Sent from my iPhone
Begin forwarded message:
From: Neela Palit
Date: 22 May 2022 at 9:51:11 AM IST
To: “Shaona ( Tapoti Berry)”
Subject: Fwd: Request for Refund
Sent from my iPhone
Begin forwarded message:
From: Neela Palit
Date: 19 May 2022 at 11:59:38 AM IST
To: 121@in.airtel.com
Subject: Re: Request for Refund
Please find my transaction detail for reference
Dear Customer,
A Card payment has been processed successfully for your airtel number. The transaction details are:
Airtel Receipt No: 01534498247687
Date & Time: May 18, 2022 11:13:32 AM
Amount: INR 5,000
Mode: Credit Card *.: 0344
Auth Code: 925494
RRN: 003951162378
Payment Receipt Link: http://eze.cc/r/o/a9wU0NYs/
Ezetap Txn Id.: 220518054330165E020105985
Best Regards,
Team Airtel, powered by Ezetap
If you found any discrepancy, please contact at 121@in.airtel.com
Sent from my iPhone
On 19-May-2022, at 11:29 AM, Neela Palit wrote:
Dear Sir , l wrongly recharged in this below mentioned number
9650064056
But the number is in postpaid
So the amount which debited from my account Rs 5000 but its not credited yet
So kindly arrange for refund the amount as soon as possible
Thanking you
Neela Palit
9830040509
