| Name of Complainant | |
| Date of Complaint | May 8, 2019 |
| Name(s) of companies complained against | Jio |
| Category of complaint | Mobile Phone |
| Permanent link of complaint | Right click to copy link |
| Share your complaint on social media for wider reach | |
      |
|
Sent: Wednesday, May 8, 2019 10:06 AM
To: rajverma03@hotmail.com
Subject: Re: Fwd: Recharge successful for Jio Number 8178735444
Dear Mr. Verma,
I understand your concern with regard to wrong recharge.
I regret to inform you that we do not have a provision to refund or transfer benefits on your Jio number for the wrong recharge.
Thank you for choosing Jio.
At Jio, we believe in empowering our customers. We have an excellent self-care app, MyJio, which can help you find answers to your questions. You could also dial 1991 from your Jio number to get account related details. Besides these, you can visit the support section on www.jio.com
If you need further help, please write to us or call us by dialing 199 from your Jio number or 1800 889 9999 from any other number.
 |
Thank You
Ashlekh Nair Team Jio |
On 5/8/2019 7:25 AM, RAJ VERMA wrote:
Sir
I was doing this recharge for my friend but by mistake done it for my no.
I don’t have any jio phone, therefore I request you to change this plan into 4G plane to use in my phone in future
Thanks and regards
From: ‘Jio Care’
Sent: Tuesday, May 7, 10:53 PM
Subject: Re: Fwd: Recharge successful for Jio Number 8178735444
To: rajverma03@hotmail.com
Dear Mr. Verma,
I am sorry to know that you have done a wrong recharge.
Please note that once a recharge is successful, we do not have any provision to refund or change the plan benefits.
I see that you are using a smartphone for this Jio number and you have recharged your number with a JioPhone plan.
To use the benefits of this JioPhone plan, I would recommend you to insert your SIM into a JioPhone (If available).
Should you need any further information, please do not hesitate to contact us at care@jio.com
Thank You
Ikbal
Choudhury
Team Jio
On 5/7/2019 8:06 PM, RAJ VERMA wrote:
Sir/Madam
I have done this recharge wrongly, I want it to reversed
Please help me in this matter
Raj Kumar Verma
8178735444
From: Notification@Jio.com
Sent: Tuesday, May 7, 6:52 PM
Subject: Recharge successful for Jio Number 8178735444
To: rajverma03@hotmail.com
Dear Customer,
Thank you for choosing Jio.
Recharge of Rs. 594.00 is successful for your Jio Number 8178735444.
As part of the recharge, you are entitled to the following benefits:
Benefits: Free Voice, Unlimited Data (0.5GB per day High Speed Data, thereafter unlimited at 64Kbps), 300SMS / Month and Complimentary Subscription to Jio Apps. Validity: 168 days(28*6 Cycles)
Your Transaction ID is BR0002NR78AK.
You can manage your account on the go by clicking on www.jio.com/MyAccount
Dial 1991, to know your current balance, validity, plan details and for exciting recharge plans.
Thank you,
Team Jio
